Welcome to THANNI TOURS! These Terms and Conditions govern your use of our website and services. Please read these terms carefully before using our website or services.
By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
THANNI TOURS reserves the right to modify, amend, or update these Terms and Conditions at any time, and such modifications will be effective upon posting. It is your responsibility to review these terms periodically for changes. Your continued use of our website or services after any changes will constitute your acceptance of such changes.
Before using our website or services, we recommend that you also review our Privacy Policy to understand how we collect, use, and protect your personal information.
If you have any questions about these Terms and Conditions or our services, please contact us at thannitour@gmail.com.
Thank you for choosing THANNI TOURS. We hope you enjoy your experience with us!
To make your booking, please make sure you have the correct names, nationalities and ID/passport number of all travelers – as per their passport. Thanni Tours will hold an option of 7 days from the time Thanni Tours have confirmed a tour, before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. If you need longer time, please let us know. If a tour or hotel is fully booked Thanni Tours will try to offer you an alternative property of a similar standard and location.
All prices are based on costs at the time of publication. Thanni Tours reserve the right to change the prices at any time before a booking is made. Thanni Tours will confirm price changes, if any, together with our confirmation of your booking.
50% of the total booking value within 7 days of Thanni Tours confirmation of the booking.
The remaining 50% no later than 30 days from the trip starting date.
If payments have not been received in time, Thanni Tours reserves the right to cancel the booking.
20% of the total booking value within 7 days of Thanni Tours confirmation of the booking.
The remaining 80% no later than 30 days from the trip starting date.
If the customer cancels a tour up to 35days prior to departure the deposit will be lost. If cancellation is made within 34-15 days prior to departure, a penalty fee of 55% of the total price of the tour will be levied. For any cancellation made within 10-6days before departure, a penalty fee of 85% will apply. In the case of cancellations made less than 5days before the start of the tour we are unable to offer any reimbursement. No refunds will be given by Thanni Tours for no-shows.
The payment of bank fees for bank transfers are the responsibility of the customer and are strictly non-refundable.
The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 14 days prior to departure. This will however be on the condition that your government advises against travelling to the specific area, and that the situation in question has arisen after the booking of the tour was made.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
In the case of death or serious illness, special cancellation terms can be negotiated if Thanni Tours is presented with an officially-approved death/sickness certificateThanni Tours reserves the right to make changes to brochure and website details and arrangements both before and after the booking has been made. Most changes will be minor, but if Thanni Tours has to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes or to receive a full refund.
Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Thanni Tours. In the event of these prices being changed at any date Thanni Tours will charge the supplement to the client at cost.
Each tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Thanni Tours has no direct day to day control over its suppliers. Accordingly, Thanni Tours accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle)utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.
Thanni Tours shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Thanni Tours negligence. If sickness or accident interrupts a tour, Thanni Tours shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Thanni Tours willful act or gross negligence. Thanni Tours shall not be liable for any refund, either total or partial, of passage money paid. Thanni Tours recommends the travelers to take out necessary insurance to protect against such eventuality.
Should a problem occur, please advise both Thanni Tours and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Thanni Tours cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Diani, Kenya booking office for the rendered services.